Purchase & Refund Policy

Package and price disclosure

Before payment, checkout displays the selected package, number of search credits, and purchase price in U.S. dollars. The amount shown when you authorize payment is the amount Safe Living Search submits to Stripe, unless checkout separately identifies an applicable tax or other charge.

Each completed eligible search normally uses the number of credits shown in the Service before the search. Credits are available only through the account for which they were purchased.

Payment processing

Stripe securely collects and processes payment-card details and billing information. Safe Living Search receives transaction status and identifiers needed to confirm the purchase, maintain records, and add credits. Do not send a complete card number or security code to us by email or through the contact form.

A bank or card issuer may apply its own authorization hold, currency-conversion charge, overdraft charge, or similar fee. Safe Living Search does not control those charges.

Delivery and credit balance

Purchased credits are generally added after Stripe confirms successful payment. If payment succeeds but credits remain pending, wait briefly, refresh your account, and then contact us with your account email, transaction date, amount, and available confirmation identifier.

New accounts begin with 10 free searches. At midnight Eastern Time each day, the free-search balance resets to 10, including for accounts with purchased credits. Unused daily free searches do not accumulate beyond 10. Searches use the daily free balance first, then purchased or promotional credits. The daily reset does not change purchased or promotional credits.

Purchased credits do not expire while the account remains open and in good standing. They are not cash, stored value, or property; cannot be transferred or redeemed for cash; and have no cash value.

Refunds

Except where required by law or expressly stated at checkout, completed purchases and used search credits are final and non-refundable. We may approve a refund or credit adjustment when a duplicate charge, incorrect amount, technical failure, or other verified billing error is attributable to Safe Living Search.

Refund eligibility does not depend on whether search results meet your needs. The Service is an informational research tool and does not guarantee a particular result, available property, legal approval, or housing outcome.

Billing errors and unauthorized charges

Contact us promptly if you believe you were charged twice, charged an incorrect amount, did not receive purchased credits, or did not authorize a transaction. Include only the last four card digits if needed—never the complete card number or CVC.

This policy does not limit non-waivable rights provided by applicable law or rights you may have through your card issuer. We may request reasonable information to verify the account and transaction before making an adjustment.

Account deletion and termination

Unused credits may be forfeited when you request account deletion because credits cannot be used without the associated account. Requesting deletion does not automatically create a refund. We may also forfeit credits if we terminate an account for a material violation of the Terms of Service.

If Safe Living Search permanently discontinues the paid Service, we may provide a reasonable opportunity to use unused purchased credits or issue an appropriate refund, subject to applicable law.

Payment privacy and security

Our Privacy Policy explains how payment and billing information is handled. Stripe, rather than Safe Living Search, processes complete payment-card details. No Internet payment system is risk-free, but we use safeguards designed to protect account and transaction information.